Track My Order

Where is my order?

Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered.

The first thing to check is have you had your dispatch email? If yes, then it's on its way.

You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us.

Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

Can I cancel or edit my order?

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!).

You’ll need to place another order or return any unwanted items.

I received a faulty item what do I do?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section within 30 days of receiving your order.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

-Your name

-Order number

-Product name and code

-Picture of the fault

-Description of the fault

(The product name and code can be found on your order confirmation email).

If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

Please note, we cannot offer refunds on cosmetics, pierced jewellery and fashion facemasks or on swimwear and lingerie if the hygiene seal is not in place or has been broken

This does not affect your statutory rights.